SHIPPING: Please always include your full name for shipping, not having it with your order will result in a delay of your package going in the mail! We are not responsible when shipped to wrong address. There will be a shipping cost to re-ship the package back out to you.

We do refund for shipping overages over $1.50. If ordering large quantities, I can do a custom listing to combine shipping.

All items are shipped USPS mail with delivery confirmation(domestic only), either first class or priority. Regular orders are not guaranteed to arrive by a certain date or holiday because once they leave my hands it's up to the postal service! Do you need expedited shipping? Please contact me for more information.

CANCELLING ORDERS: Regular orders can be cancelled within 24 hours (unless it's already shipped), otherwise, once an order is being prepared for shipment, it cannot be cancelled. This includes creating your chosen products for your order. Custom orders, once placed and paid for, cannot be cancelled.

Because of the nature of custom orders made with your specific event or gift in mind, undeliverable or unclaimed custom orders are non-refundable

NOTES - I'm happy to include a little handwritten note in your package, just leave your message in the notes to seller at time of purchase.

REFUNDS & EXCHANGES: Due to the nature of bath and body products, I cannot accept returns. Please be sure to read the details of the listing for weight, dimensions, fragrance, color and ingredient information. Also please see all as the included photographs for a visual on size!

HOT WEATHER SHIPPING: Glycerin soap is heat sensitive! If you live in a very hot climate, it's best to have your soap delivered to a work address or left in a cool place by your mail delivery person. It indeed will melt if left in the blazing sun.

All domestic packages are shipped with delivery confirmation. I do not change or manually input your address, so it's always exactly as listed on your paypal account. Having a postal problem? Let me know and we can figure it out together! Please note that I wait 3-4 weeks for domestic & 8-10 weeks for delivery of international packages before considering it lost in transit. Occasionally your package may go missing and then get back on track. Because of this I do not guarantee any delivery dates for regular orders.

Undeliverable or unclaimed custom orders are non-refundable

FAQs: Each soap and body product are created by me, so no items are alike. That’s the great thing about handmade! Please allow for slight variances from what is shown in photos.

No soaps are pre-made; they are hand poured at the time of the order to ensure freshness!

If you have received soap with dew or soap crystals, please know this is normal and a sign of great soap! It is natural occurence and can happen with fast temperature fluctuations as well as humid and hot climates~ The soap is fine and usable; simply wipe it off  or set in sun light. It is the nature of glycerin in the soap to attract moisture from the air. All soaps are best gifted between 3 to 6 months for optimal freshness.

SPONSORSHIP: Attention Beauty Bloggers, You-Tube Reviewers, etc: while I greatly appreciate your interest, I do not give out free product for reviews or giveaways. You are more than welcome to purchase items to review. Just send us a note to let us know and we will share on our social media!

CUSTOM REQUESTS/ PARTY FAVOR ORDERS:
I love doing custom orders! Convo me at any time so that we can discuss yours. I am always open to fragrance requests & color changes. If it needs to be shipped in under 2 weeks, a rush charge($5-$15) may apply but will always be discussed beforehand. If you want custom tags, cost will be an additional $10 depending on the size of your order & design time involved.Custom orders must be paid in full before production begins. Once I begin making your order, the order cannot be changed, cancelled or refunded.

ESTIMATED SHIPPING TIME: North America: 3 - 7 business days - Europe: 1 - 3 weeks; I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

CUSTOMS AND DUTIES FEES: Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs

WHOLESALE: If you would like to bulk order, please contact us for more information. We do not offer wholesale between October through December. Within these months, we focus on our holiday orders only. In times of heavy orders, we must close the store to make sure everyone receive their orders on time. We strive to get everyone their goodies on time!

CARE INSTRUCTIONS: Please remember soaps do not last forever, they may lose their scent (this is why we use scents to the maximum allowable amount) and may dry out or become faded (some 6 months to a year). Customers can request unscented, no color, and no mica.

Our darker soaps do tend to have the color come through when using and the white or cream highlights will eventually disappear as the darker color takes over the highlight. This is just the nature of the rich colored soap. Our soaps sometimes have shimmer/mica painted for detailed affects. This will wash off after a couple of uses. Please refrain from using on white towels and facecloths!!

INVOICE - If you do not want your invoice included; please leave us a note ;) If you want a note included in your package, please send us a message ;)

CUSTOMER SERVICE: Please contact me if you have any issues with your order. While I cannot accept returns or exchanges for sanitary reasons, customer service is my highest priority and I'd appreciate the opportunity to resolve any issues before feedback is left. Thanks!

QUESTIONS: Do you have a question about ingredients, packaging, shipping or fragrances? Please don't hesitate to ask!

FDA DISCLAIMER: These products have not been evaluated by the Food and Drug Administration. The Charming Frog products are not intended to diagnose, treat, cure or prevent any disease. Our products are not intended to be a substitute for professional medical advice and or care. Please consult a doctor with any questions or concerns you might have regarding your health. It is the consumer’s responsibility to be educated on the use of any ingredients used in The Charming Frog products. If you are pregnant or suffer from any condition requiring daily medication be informed on the use of essential oils. Our products are not medications/medicated cosmetics and they are not meant to diagnose, treat, or prevent any medical condition. Please use at your own risk, taking into account all personal allergies and sensitivities. In the event of rash or irritation, discontinue use immediately. When in doubt, please test on a small patch of skin before applying.

LARGE ORDERS ♛♛♛♛ For any orders of more than six bars/sets, please message us and we will be happy to create a custom listing for you to adjust the shipping OR If you prefer, you can order straight from the website and I will refund any shipping overages (on shipping day; or shortly thereafter). Any package over 16 oz. will be upgraded to a priority rate shipping charge. Any sale made within the state of Colorado is subject to sales tax. We refund any shipping overages of $1.50 or more.

We ship on Mondays, Wednesdays, and Fridays. This is subject to change at certain times; especially during the holidays. Please double check your shipping address: The Charming Frog is not responsible for products sent to the wrong address.

♛♛♛♛--We usually use strong fragrances but if you need a light or unscented bar due to sensitivities, please leave a note at check out~~ We can custom make anything for you! 8)

SOCIAL RESPONSIBILITY

Our Social Responsibility is a combination of ethical practices and our responsibility to support charities nation-wide and locally. We donate four times a year. We love giving back! The charities we have donated to include the American Heart Association, The Susan B Coleman Foundation, Soap for the Philippines through Tilma of Ohio, The Cure Starts Now Cancer Foundation, Muttleycrue dog rescue, HK Mission: Healing through Kindness, City of Hope, and Breast Cancer Awareness. We ask that if charities contact us, to do so in the beginning of the year. This is when we budget for our charitable contributions.

All Rights Reserved

PLEASE NOTE: OUR NAME, descriptions, hand made exclusive molds, information, AND PHOTOS ON THIS SITE ARE COPYRIGHTED and are considered the property of The Charming Frog.

©2010-2017 The Charming Frog ~Designer Soaps and Essentials, LLC ~All Rights Reserved